Privacy Policy

This Privacy Policy ("Policy") describes how jlhq ("jlhq," "we," "us," or "our"), the operator of the online gaming platform at jlhq.live (the "Platform"), collects, uses, stores, shares, and protects the personal information of individuals who access or use the Platform ("you," "Player," or "User").

jlhq takes data privacy seriously. As an online gaming platform serving Filipino players — from Metro Manila and Makati to Cebu, Davao, and Quezon City — we understand that trust is foundational to the relationship between a player and their gaming platform. This Policy is designed to be transparent about our data practices so you can make informed decisions about your personal information.

This Policy applies to all personal data collected through the jlhq website, mobile-optimized platform, customer support channels, and any other services operated by jlhq. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you do not agree with the practices described in this Policy, you should not use the jlhq Platform. If you have questions about how your data is handled, contact us at [email protected].

jlhq collects personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we collect include:

jlhq collects personal data through the following means:

• Direct collection: Information you provide when registering your jlhq account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 10 for details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; fraud prevention data from security service providers; and regulatory data from PAGCOR where applicable.
• Publicly available sources: In limited circumstances, jlhq may verify information against publicly available records, such as government databases or court records, where required for compliance or fraud prevention purposes.

jlhq uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your jlhq account, including verifying your identity and age (21+) as required by PAGCOR regulations.
• Platform operation: Processing your deposits and withdrawals, recording game activity, applying bonuses, and delivering the full range of jlhq gaming services.
• Regulatory compliance: Meeting our obligations under Philippine law, including the Data Privacy Act of 2012, PAGCOR licensing requirements, and Republic Act No. 9160 (Anti-Money Laundering Act) as amended.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, and other illegal or prohibited activity on the Platform.
• Responsible gaming: Monitoring gaming patterns to identify potentially problematic behavior and administering self-exclusion, deposit limits, and other responsible gaming tools.
• Customer support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Marketing and promotions: Sending you information about jlhq promotions, bonuses, and new game releases, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time.
• Platform improvement: Analyzing usage patterns and technical data to improve the performance, design, and features of the jlhq Platform.
• Legal proceedings: Establishing, exercising, or defending legal claims involving jlhq or its players.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jlhq processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the jlhq Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including KYC, AML reporting, and age verification.
• Legitimate interests: Processing necessary for jlhq's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jlhq does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to verify your identity and screen against sanctions lists.
• Game technology providers: Software providers whose games are available on the jlhq Platform, to the extent necessary for game delivery and dispute resolution.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on jlhq's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory direction.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by jlhq, subject to professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of jlhq's business or assets, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

jlhq retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active jlhq account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming activity records: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, jlhq will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

jlhq implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including financial and identity information.
• Access controls limiting personal data access to authorized jlhq personnel and service providers on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the jlhq Platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data privacy obligations and secure data handling practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlhq. To exercise any of these rights, contact us at [email protected] with your registered account details and a description of your request.

jlhq will respond to all verified data privacy requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you. Note that certain rights may be limited where jlhq is required to retain or process data by law or for the establishment, exercise, or defense of legal claims.

The jlhq Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display options, and notification preferences to personalize your jlhq experience.
• Analytics cookies: Collect anonymized data about how players use the Platform — such as pages visited, session duration, and navigation paths — to help jlhq improve its services.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the jlhq Platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jlhq Platform. Strictly necessary and security cookies cannot be disabled as they are essential to Platform operation and player account security.

The jlhq Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jlhq does not knowingly collect personal data from persons under the age of 21.

If jlhq becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be handled in accordance with applicable PAGCOR regulations.

jlhq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, jlhq will notify registered players by email to the address on file and by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically. Your continued use of the jlhq Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with the revised Policy, you may request account closure as described in the jlhq Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or jlhq's data practices, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

Data Privacy Contact: [email protected]
Platform: jlhq.live
Response Time: Within 30 days of receipt of your request

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint with the NPC is available through official Philippine government channels.